Improving Heroku Postgres with Support Data

We continuously use support data to identify high impact issues in our platform. Over the past couple of weeks in July, we reduced the volume of support inquiries related to Heroku Postgres by over a third — even as overall usage of the product increased. In this post, we'll tell you that story and a bit about how we do support here at Heroku.

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Video and Slides: Optimizing Production Apps on Heroku

On July 31st, our customer advocate team presented the second webcast in a two-part series on production apps on Heroku. In case you missed it, the recording and slides are below. This second session is designed for an audience familiar with Heroku basics and covers:

  • Using a CDN to increase app performance
  • How to manage the asset pipeline
  • Using heroku-pg-extras to gain visibility into database performance
  • How to manage database migrations
  • How to use a database follower for transactional and analytics database reads
  • How to set up caching with Heroku add-ons
  • Useful labs features
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A Tour of Dashboard

When you sign into Heroku from your browser, you’re in the Heroku Dashboard. Dashboard is a personalized, interactive command center for all of your apps on Heroku. It provides simple visibility and management for app status, activity, resources, add-ons, collaborators, and other critical aspects of your app. You can also use it to manage all information about your Heroku account – from SSH keys to past invoices. In this post, we take a quick tour through Dashboard and some of its recent new features, including production check and notifications.

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Releases and Rollbacks

Heroku tools let you create robust, healthy workflows for your apps, from development to production to ongoing delivery. Add other developers to your app with heroku sharing, create homogeneous staging and production apps with heroku fork, and quickly deploy directly from staging to production with pipelines.

Deploying quickly and often is awesome, but with multiple developers and multiple deployments each day, how do you see and manage changes to your app over time? And what happens if you accidentally deploy bad code?

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OAuth for Platform API in Public Beta

In May, we launched the beta Heroku Platform API - making it possible to automate, extend and combine the Heroku platform with other services in a programmatic, self-service way. As of today, OAuth 2.0 support for the Platform API is available in public beta.

With OAuth support, developers building integrations and services that use the Heroku API can provide a much better experience to their users. Instead of requesting full access to user accounts, access requests can be scoped to just the information and control a service needs. Instead of using one API key for all third-party services, users can check and revoke authorizations on a case-by-case basis. And users can manage all of their third-party authorizations within their Heroku dashboard.

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